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ESG, Environmental

Environmental Stewardship

Toward Sustainable Operations

Environment

Mitigating risks and empowering customers

We believe that by reducing the environmental impact of our operations, we create long-term value for our constituents and align our values with those of our customers and employees.

We work to continually mitigate environmental risks to our business and our communities while empowering customers to bank the way they want and giving employees the tools to collaborate and connect remotely.

We have established a Board-approved Environmental Risk Policy and Program to manage overall environmental risks in our credit and lending activity in alignment with safety and soundness principles. This policy is consistent with regulatory guidance.

Highlights from our latest environmental impact:

22.7
million digital banking logins
105,000
pounds of paper securely shredded and recycled
3
million pages of paper saved by encouraging paperless statements

REDUCING WASTE THROUGH DIGITAL ADOPTION


In 2024, total digital banking logins grew to 21.5 million. Over 59% of our consumer and 58% of our business customers are digitally active, with most of our commercial clients using our treasury services within online banking. We issued paperless statements to 61% of our consumer deposit accounts and 60% of our business deposit accounts, which translates to about 4.1 million pages of paper saved each year.

Our secure, easy-to-use online application platforms, MortgageTouch® and BusinessTouch™, allow customers and employees to upload documents electronically, reducing paper use. In 2024, 32% of funded residential loans originated using MortgageTouch®, and we opened more than 1,000 customer accounts online.

Our secure document imaging platform, which we adopted in 2011, currently houses 180 million pages digitally, reducing the need for paper printing and storage.

Corporate Responsibility »
2024 Corporate Responsibility Report » 

























Customer Testimonials








Investments in renewable energy

Renewable energy, including solar, wind, and other technologies, has environmental and economic benefits, including generating energy with lower greenhouse gas emissions than fossil fuels, diversifying our energy supply, and creating economic development and jobs in manufacturing, installation, and more.

IIn 2024, we furthered our environmental commitment by increasing our $5 million commitment to a targeted solar tax equity investment by 20% to a total of $6 million. The investment will help fund five solar projects, a combined portfolio of 21.98 MWdc located across three states using three diverse offtake strategies. This portfolio includes three community solar projects that are participating in the Net Energy Billing (NEB) program in Maine. Under the NEB program, subscribers receive a kWh credit on their monthly utility bill based on their share of the solar project’s output.